We can provide in house training for your establishment at your chosen location, tailored to meet your needs. Examples of our courses include:

  • Effective Complaint Management and Investigations (Managers and Complaints Officers)
  • Dealing with complaints effectively (Front line Staff)
  • Effective Project Management
  • Effective Change Management and supporting staff throughout the process (Leaders and Managers)
  • Dealing with change (front line staff)
  • Identifying your stakeholders and how to include them in the change process
  • Needs Assessment – its purpose, your role and its benefits
  • Writing simple and straightforward public documents
  • Managing your information effectively – an introduction to Information Governance
  • Data Protection and Personal Information – dealing safely and lawfully
  • Data Protection and GDPR – The implications for your organisation
  • Effective time management and managing workload
  • Personal Development.