Our services include:

Management Consultancy and Business Support

• Managing and developing projects from start to finish
• Change Management – draw up plans to manage change effectively
• Strategic Planning – develop vision, aims, objectives and achievable outcomes
• Research, reviews and evaluations of all kinds
• Task and finishing work of all kinds
• Complaint investigations
• Advise on Customer Care matters and Complaints Management
• Advise on Information Governance and Data Protection
• Develop and draw up:
  • Needs assessments
  • Strategies, plans and reports of all kinds
  • Policies, guidance and protocols
  • Specialist information sharing protocols (in accordance with WASPI Framework)
  • Business plans
  • Grant applications
  • Simple and straightforward public documents
  • Consultation documents
• Organise, plan and facilitate:
  • Public events
  • Engagement and consultation events with partners or users
  • Focus groups and workshops of all kinds

Training

We can provide in house training for your establishment at your chosen location, tailored to meet your needs. Examples of our courses include:

• Effective Complaint Management and Investigations (Managers and Complaints Officers)
• Dealing with complaints effectively (Front line Staff)
• Effective Project Management
• Effective Change Management and supporting staff throughout the process (Leaders and Managers)
• Dealing with change (front line staff)
• Identifying your stakeholders and how to include them in the change process
• Needs Assessment – its purpose, your role and its benefits
• Writing simple and straightforward public documents
• Managing your information effectively – an introduction to Information Governance
• Data Protection and Personal Information – dealing safely and lawfully
• Data Protection and GDPR – The implications for your organisation
• Effective time management and managing workload
• Personal Development.

Also, see the Courses page and Facebook to see what courses are currently running.