Training

We can provide in house training for your establishment at your chosen location, tailored to meet your needs. Examples of our courses include:

• Effective Complaint Management and Investigations (Managers and Complaints Officers)
• Dealing with complaints effectively (Front line Staff)
• Effective Project Management
• Effective Change Management and supporting staff throughout the process (Leaders and Managers)
• Dealing with change (front line staff)
• Identifying your stakeholders and how to include them in the change process
• Needs Assessment – its purpose, your role and its benefits
• Writing simple and straightforward public documents
• Managing your information effectively – an introduction to Information Governance
• Data Protection and Personal Information – dealing safely and lawfully
• Data Protection and GDPR – The implications for your organisation
• Effective time management and managing workload
• Personal Development.